Last Updated: 27.12.2025

This User Agreement (“Agreement”) governs the terms and conditions for the use of the digital platform accessible via www.eenrat.com (the “Portal”). By accessing the Portal, registering, submitting content and/or using any service, you declare that you have read, understood, and accepted this Agreement.

1. Parties

1.1. Service Provider / Platform Operator (“We”): Bedrettin Kahraman – Rmood Yazılım, who operates the Portal developed to support consultancy and analytical activities related to the Enterprise Europe Network (EEN) ecosystem.

Address: Gaziosmanpaşa Mah. 5544/2 Sok. No:23/A Çamdibi Bornova İZMİR, Türkiye
Email: data@eenrat.com

1.2. User (“You”): Any natural or legal person registered on the Portal and benefitting from the Portal’s analysis/assessment/reporting and similar services (SME, organization representative, or authorized user). Any person acting on behalf of a legal entity represents and warrants that they are duly authorized to bind such legal entity.

2. Subject Matter and Scope

The subject of this Agreement is to set forth the terms for using the Portal’s assessments (including digital maturity, sustainability, resilience, innovation management, etc.), scoring/reporting tools, benchmarking outputs, user/organization management, subscription/plan usage and similar functionalities, and to define the rights and obligations of the Parties.

3. Definitions

• Portal: The digital platform accessible via www.eenrat.com and related subdomains.
• Services: Surveys, assessment modules, scoring algorithms, reporting and benchmarking tools and other digital services provided via the Portal.
• Content: Any information, text, graphic, report, analysis result, visual and similar outputs published on and/or produced by the Portal.
• User Data: Any data entered/uploaded by the User into the Portal (answers, company information, descriptions, documents, etc.).
• Plan/Subscription: Access levels and usage conditions defined as free, paid, promotional, project-based or via authorization.

4. Relationship with EEN and Prevention of Misunderstandings (Important)

The Portal is an independent digital service developed and operated by the Platform Operator. Although the Portal aims to support consultancy/analysis processes carried out within the Enterprise Europe Network (EEN) ecosystem, the Portal is not an official EEN product/service. EEN, the European Commission, EEN-affiliated organizations and/or any EEN partner institution are not parties to this Agreement and do not assume any liability for claims arising from the Portal.

You agree not to present the Portal and/or its outputs as if officially approved/certified by EEN or any other institution.

5. Membership, Account Security and Authorization

5.1. Membership is established by completing the registration form with accurate and complete information and accepting this Agreement. You warrant that the information you provide is accurate and up to date.

5.2. You are responsible for the security of your password/account. Actions performed through your account are attributable to you. The Platform Operator shall not be liable for damages arising from password sharing, third-party access, or negligence.

5.3. Role-based authorization applies on the Portal (SME user, organization user, admin, etc.). You may act only within the permissions assigned to you and shall not attempt unauthorized access/transactions.

6. Nature of the Services, Scoring and Disclaimer of Liability

6.1. Advisory and decision-support nature: Scores, reports, benchmarking outputs and similar analyses produced by the Portal are decision-support outputs generated by automated/semi-automated calculations based on your declarations/data and the Portal’s methodology. These outputs do not replace audits, certification, legal/financial/technical guarantees or official verification.

6.2. User responsibility: You acknowledge that you are solely responsible for the outcomes of business/strategic decisions based on Portal outputs and will seek independent expert advice where necessary.

6.3. Matching/cooperation expectations: Any referral/communication/matching intent statements made through the Portal do not mean that a partner will certainly be found or that a commercial agreement will be concluded.

7. Acceptable Use and Prohibited Activities

• Unlawful use, creating fake accounts, making misleading statements, manipulating the system, attempted automated attacks, and transmitting malicious software are prohibited.
• Automation/scraping, data mining, reverse engineering, source code decompilation, and any unauthorized access attempts that impose excessive load are prohibited.
• You may not upload content that infringes third-party intellectual property, trade secrets, personal rights, or confidentiality.

8. Data Security, Hosting and Cross-Border Transfer

8.1. The Portal’s technical infrastructure and database servers may be hosted within the European Union (Germany) due to service quality and security standards. Accordingly, data may be processed/stored abroad as a technical necessity.

8.2. With respect to personal data, compliance obligations under KVKK/GDPR are fulfilled in accordance with the Portal’s Personal Data Protection and Information Notice, Cookie Policy and relevant explicit consent texts. Where cross-border transfer is required, explicit consent may be obtained as needed.

9. User Data, License and Anonymized Use

9.1. You represent and warrant that you hold the necessary rights and authorizations over the data you enter/upload and that you do not infringe third-party rights.

9.2. For the provision of the Services, you grant the Platform Operator a non-exclusive license, limited to the service period, to process, store, back up, display, report and technically reproduce User Data.

9.3. The Platform Operator may use User Data in anonymized/de-identified and/or aggregated form for statistical analysis, benchmarking, methodology development, product improvement and reporting, in a way that does not directly identify a person/company.

10. Intellectual Property Rights

10.1. All intellectual property rights related to the Portal’s software, interface, design, algorithms, database architecture, trademarks/indications and Portal content belong to the Platform Operator and/or licensors.

10.2. Copying, reproducing, reselling, renting, reverse engineering, decompiling, converting to source code, or using the Portal/outputs for competitor product development is prohibited.

11. Plans, Pricing, Campaigns and Right to Modify (Flexible)

11.1. Service models: Services may be offered under “Free”, “Paid”, “Promotional”, “Coupon”, “Project-based”, or “Authorization-defined” models. The Platform Operator reserves the right to determine which service/feature is offered under which model.

11.2. Fees and periods: Fees, periods (monthly/annual, etc.), scope and limits of paid plans are shown on the relevant Portal screens and/or in offer documents. The Platform Operator may change prices and plan contents prospectively.

11.3. Right to offer free access: The Platform Operator may offer certain plans/features free of charge to specific user groups or discontinue free access. This does not set a precedent and does not create vested rights.

11.4. Auto-renewal: Some plans may be auto-renewing. Renewal/cancellation processes may be communicated via the Portal or contact channels. The Platform Operator may change renewal and plan management processes due to technical/operational reasons.

11.5. Obvious pricing/technical error: In case of obvious pricing errors or incorrect pricing due to technical malfunction, the Platform Operator may cancel, correct or provide an alternative offer.

12. Cancellation, Termination, Suspension and Refund Policy

12.1. User termination: You may terminate this Agreement by closing your account or cancelling your subscription. For some plans, cancellation may take effect at the end of the billing period or upon completion of the process.

12.2. Platform Operator’s right to suspend/terminate: In the event of breach, unlawful use, security risk, payment issues, unauthorized access attempts or abuse, the Platform Operator may suspend access, restrict the plan or close the account.

12.3. Refunds: The Portal is primarily a business-oriented (B2B) digital service. For paid services, refunds are not granted as an automatic entitlement; the Platform Operator may evaluate requests in good faith depending on the specific circumstances. For cancellation/refund requests, you must contact data@eenrat.com. Mandatory statutory rights are reserved.

13. Support

The Platform Operator provides support and maintenance on a best-effort basis. Support channels, scope, response times and working hours may vary depending on plans, workload and operational capacity. No uptime percentage or response-time commitment is provided, without prejudice to mandatory statutory provisions.

14. Third-Party Services

The Portal may use third-party providers for hosting, email delivery, payment infrastructure, security services, etc. The Platform Operator’s liability for interruptions, delays or failures in such services is limited to the extent of the third parties’ control, without prejudice to mandatory statutory provisions.

15. Privacy, Personal Data and Cookies

Processing of personal data and cookie usage are governed by the Personal Data Protection and Information Notice, Cookie Policy and relevant consent texts published on the Portal. You acknowledge that you have read and understood these texts.

16. Limitation of Liability

To the extent permitted by mandatory law, the Platform Operator shall not be liable for indirect damages (loss of profit, loss of business, loss of data, reputational harm, etc.) arising from use of the Portal, decisions based on outputs, incorrect/incomplete data entry, internet outages, third-party failures, cyber attacks and similar events.

For paid plans, the Platform Operator’s total liability (if any) may be limited to the fees actually paid to the Portal for the relevant period, without prejudice to mandatory statutory provisions.

17. Force Majeure

Cyber attacks, natural disasters, infrastructure/hosting outages, war, terrorism, decisions of public authorities and events beyond the Parties’ reasonable control constitute force majeure. No liability arises for late/incomplete performance due to force majeure.

18. Amendments

The Platform Operator may update this Agreement when deemed necessary. The current version enters into force upon publication on the Portal. Continued use of the Portal means acceptance of the updates.

19. Severability

If any provision of this Agreement is held invalid, the remaining provisions remain in full force and effect.

20. Governing Law and Jurisdiction

This Agreement is governed by the laws of the Republic of Türkiye. İzmir Courts and Enforcement Offices shall have jurisdiction over disputes. Mandatory statutory provisions are reserved.

21. Entry into Force

By completing and confirming the registration, you shall be deemed to have read, understood and accepted all provisions of this Agreement.